Terms of Use

Effective date: March 2026 · Governing law: New South Wales, Australia

1. Agreement

By using Ribbonside you agree to these Terms. Governed by the laws of New South Wales, Australia.

2. Not Medical Advice

3. Eligibility

You must be 18 or older to use Ribbonside.

4. Subscriptions

• Free: 3 AI queries/month, core tracking features
• Ribbonside Plus ($14.99 AUD/month): 14-day free trial, then auto-billed through Apple App Store. Unlimited AI and all features.
• Subscriptions auto-renew unless cancelled before renewal date

5. Your Data

You retain full ownership of all data, photos and content you provide. Ribbonside does not claim ownership of your health data.

6. Australian Consumer Law Guarantees

7. Limitation of Liability

Subject to your non-excludable ACL rights, Ribbonside is not liable for any health outcome, loss or damage arising from use of the app.

8. Termination

8.1 Cancellation by You

You may cancel your subscription at any time through your account settings or by contacting us at support@ribbonside.com.au. Upon cancellation, your subscription will remain active until the end of your current billing period. No refunds will be issued for partial billing periods unless required by law.

8.2 Suspension or Termination by Ribbonside

We reserve the right to suspend or terminate your account if you have violated these Terms, your use poses a security risk, your account has been inactive for an extended period, or continued provision is no longer commercially viable.

8.3 Effect of Termination

Upon termination, your right to access the Service will cease immediately. Your data will be retained in accordance with our Privacy Policy and deleted within 30 days of account closure.

9. Intellectual Property

The Ribbonside name, app, design and content belong to Diesel Advocacy Pty Ltd. You may not reproduce or distribute without written permission.

10. Governing Law

Governed by NSW law. Disputes subject to NSW courts. Consumer complaints: NSW Fair Trading 13 32 20 · ACCC 1300 302 502.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of any changes by posting the revised version on this website. Any changes take effect on the date posted. Continued use after the effective date constitutes acceptance.

12. Contact

support@ribbonside.com.au

Refund Policy

Effective date: March 2026

1. Free Trial

Ribbonside Plus includes a 14-day free trial. No charge is incurred during the trial period. Cancel before the trial ends and you pay nothing.

2. How to Cancel

On iPhone: Settings → Your Name → Subscriptions → Ribbonside → Cancel Subscription. Cancellation takes effect at the end of the current billing period. You retain Plus access until that date.

3. Australian Consumer Law Rights

4. Contact

support@ribbonside.com.au

Medical Disclaimer

Displayed at first launch · Users must acknowledge before proceeding

1. What Ribbonside Is

Ribbonside is a personal health tracking and information application. All content — including AI-generated explanations, medication information, cancer type descriptions, diagnosis fields, symptom logs, and wellbeing check-ins — is provided for general informational and personal tracking purposes only.

2. You Must Always

• Consult a registered medical practitioner, oncologist, or qualified healthcare professional before making any health or treatment decision
• Not disregard, delay, or discontinue professional medical advice because of anything in Ribbonside
• Not use Ribbonside in a medical emergency — call 000 immediately
• Tell your oncologist and pharmacist everything you are taking, including supplements tracked in Ribbonside

3. AI-Generated Content

Ask AI provides general educational explanations generated by AI. These are not personalised to your medical situation, not reviewed by medical professionals, and may not reflect current Australian clinical guidelines. Always discuss your specific case with your oncologist.

4. Emergency

Diesel Advocacy Pty Ltd accepts no liability for health outcomes arising from use of or reliance upon Ribbonside.

Health Data Statement

Every category of health data we collect, store and delete — in plain English

What We Collect and Why

What We Never Do

• Never sell your health data
• Never use your data for advertising
• Never share with pharmaceutical companies, insurers, employers, or government agencies (except where legally required)
• Never use your photos or diary entries to train AI models
• Never access your diary without your explicit circle sharing permission

Deletion

TGA Compliance & ACL Statement

Therapeutic Goods Administration · Australian Consumer Law

1. TGA Position

Ribbonside has been assessed against the TGA's guidance on Software as a Medical Device (SaMD) under the Therapeutic Goods Act 1989 (Cth). Ribbonside does not meet the statutory definition of a medical device and is not required to be entered on the ARTG.

2. Why Ribbonside Is Not a Medical Device

• It does not diagnose any medical condition
• It does not recommend specific treatments or medications for a user's individual condition
• It does not interpret clinical data to make individualised clinical decisions
• Ask AI explains general medical terminology — it does not assess individual patients

3. TGA Advertising Compliance

All Ribbonside marketing uses: "track", "log", "record", "store" — and does not use "treat", "manage", "improve", "diagnose" or make therapeutic benefit claims.

4. Australian Consumer Law Guarantees

5. Contact

support@ribbonside.com.au

6. Annual Review

This compliance position statement is reviewed annually. Last reviewed: May 2026.