Use this page for account help, subscription questions, privacy requests, or app support. You can also report a problem from inside the app.
We aim to reply within two business days. This inbox is not monitored 24/7.
When you email support or submit an in-app support issue, Ribbonside collects the details you provide, your contact details, and limited account/app context needed to respond, investigate, secure the service, and keep support records. Please do not include Medicare numbers, medical record numbers, full reports, or highly identifying health details unless they are genuinely needed for the support issue.
Ribbonside uses the secure sign-in option provided for each platform. On iPhone, use Sign in with Apple. On Android, use Google sign-in. If you need help accessing an account created through another sign-in provider, contact support before creating a new account. If PIN, Face ID, biometric unlock, or device passcode access is not working as expected, contact support with your device model and app version.
Your Ribbonside subscription is billed through Apple App Store or Google Play, depending on where you subscribed. To cancel, use the subscription settings for that store. Apple refund requests are handled through reportaproblem.apple.com; Google Play refund requests are handled through Google Play support.
You can delete your account or erase the local health vault from the app's Account area. If you no longer have access to the app, use the account deletion page. Deleting the app or account does not automatically cancel an Apple App Store or Google Play subscription.
Core health records, photos and documents are normally stored in Ribbonside's encrypted local vault on your device. Ribbonside does not create automatic cloud backups. A backup file leaves the vault only when you choose to create and save one.
Signing back into Ribbonside restores account and subscription access, not the health vault from another phone. Before changing, resetting or replacing your phone, open Account, then Backup & Restore, create a backup and save it somewhere private. Ribbonside cannot recover your on-phone health vault without your own valid saved backup.
In Ribbonside, open Account, then Privacy & Your Data. Export Data (JSON) includes raw records and available photo and document attachment data, subject to safety and size limits. Share Records PDF is a readable summary available with an active Ribbonside subscription; photo and document files are listed but are not embedded in the PDF. Save exports somewhere private. PDF and JSON are access copies and cannot be imported back into Ribbonside.
Open Account, then Backup & Restore. Ribbonside creates a readable, unencrypted ZIP containing valid records still stored in your vault, including retained inactive or completed history, a records PDF, and available validated photos and documents. You choose where to save or share it. Anyone with access to the ZIP can read it, so keep it somewhere private.
Keep the original ZIP until you have checked it. Restore works only while signed into the same Ribbonside account and only when that account's health vault on the phone is completely empty. Restore does not merge with or replace existing records. Use Erase Health Vault to prepare only when you intend to restore: it removes local records, files and Ribbonside notifications on that device and signs you out while keeping the online account active. Sign back into the same account before restoring. Reminder permissions and schedules may need review afterwards. A ZIP cannot be restored after its original Ribbonside account is permanently deleted.
For privacy questions, access requests, correction requests, or security concerns, email support and include enough detail for us to identify your account. You can also read the security and data storage briefing. Please do not include Medicare numbers, medical record numbers, full reports, or highly identifying health details unless they are genuinely needed for the issue.
Apple Health is available through Ribbonside on iPhone only. Ribbonside reads Apple Health data only if you allow it, and you can change or revoke access in iPhone Settings.
Your Ribbonside subscription includes up to 3 What does this mean? explanations per day, capped at 10 explanations per month. The feature is optional and provides general plain-English explanations. Do not enter names, Medicare numbers, medical record numbers, or full clinical reports.
If any part of Ribbonside is hard to use with your device settings or assistive technology, email support with your device, browser if relevant, and what happened.