Delete from inside the app
Open Ribbonside, go to Account, choose Delete account, then follow the confirmation steps. The app asks you to type DELETE before it sends the deletion request.
Delete data without deleting your account
- Open Ribbonside.
- Open Account, then Privacy & Your Data.
- Choose Erase Health Vault to delete local health records from that device while keeping your Ribbonside account.
- Individual records can also be deleted from their relevant sections.
This deletes local-vault content from that device, including local health records, documents, photos, appointments, medications, notes, questions, symptoms and other local records where applicable.
Your online account, consent, subscription, support, security and AI usage-limit records remain unless you delete your account or make a separate deletion request. The retention explanation below still applies.
Use the subject line Ribbonside account deletion request and email from the address used for your Ribbonside account where possible.
To request deletion of Ribbonside-controlled online data while keeping your account, use the subject line Ribbonside data deletion request and tell us which data you want deleted. Local-vault data can only be erased from the device because Ribbonside cannot access it remotely.
We may need to verify your identity before deleting online account records.
Request deletion without the app
If you have uninstalled Ribbonside or cannot access the app, email support with your deletion request. Include enough information for us to identify your account, but do not send Medicare numbers, medical record numbers, full reports, or unnecessary health details.
What is deleted
When deletion succeeds in the app, Ribbonside erases the local health vault on that device, deletes the online Ribbonside account and removes active Ribbonside cloud files where reasonably possible. See the Privacy Policy for retention details.
What may be retained
Limited records may be retained where needed for legal, security, billing, dispute, backup, audit, abuse-prevention, or service-integrity reasons. Provider logs and backups may persist until their normal cycle expires.
Deleting your Ribbonside account or deleting the app does not automatically cancel an Apple App Store or Google Play subscription. Cancel active subscriptions through the store where you subscribed.
Before deleting your account or erasing your vault
Ribbonside does not automatically back up your health vault. You can create a manual backup from Account > Backup & Restore. The backup is a readable, unencrypted ZIP containing valid records still stored in your vault, a records PDF, and available validated photos and documents. You choose where to save it. Anyone with access to the ZIP can read it, so keep it somewhere private.
If you are preparing to restore, choose Erase Health Vault to prepare in Backup & Restore. This removes local health records, files and Ribbonside notifications on that device and signs you out while keeping the online account active. Sign back into the same account before restoring.
A backup can be restored only while signed into the same Ribbonside account and only when the health vault on that device is completely empty. Restore does not merge with or replace existing records. Keep the original ZIP until you have checked the restore. A saved ZIP cannot be restored after the original Ribbonside account is permanently deleted. Reminder permissions and schedules may need review afterwards.